Refund policy

Return & Refund Policy

Overview

We take pride in the quality of our products and comply with the Australian Consumer Law (ACL). This policy outlines your rights and our obligations regarding returns, refunds, and exchanges.

Change of Mind

We do not offer refunds or returns for change of mind.

This includes but is not limited to:

Ordering the wrong item

No longer wanting the product

Finding the item cheaper elsewhere

Please choose carefully before purchasing.

Hair Oil (Cosmetic Products)

Due to health and hygiene reasons, we do not accept returns or exchanges on hair oils if:

The product has been opened or used

The seal has been broken

Unopened and unused hair oils may only be eligible for a return if there is a major fault or the product is damaged in transit.

Hair Accessories

Hair accessories may be returned only if:

They are faulty, damaged, or not as described

They are unused, in original condition, and in original packaging

We do not accept returns for worn or used accessories due to hygiene reasons.

Faulty, Damaged, or Incorrect Items

Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product:

Is faulty or defective

Is significantly different from its description

Is unsafe

Arrives damaged

If your item arrives damaged or faulty, please contact us within 7 days of receiving your order with:

Your order number

A clear description of the issue

Photos or videos showing the fault or damage

Refunds

Approved refunds will be processed back to the original payment method

Refunds are typically processed within 5–10 business days once approved

Shipping costs are non-refundable, except where required under ACL

Return Shipping

If the return is due to a fault or error on our part, we will cover return shipping

If approved, instructions will be provided before any item is returned

Items returned without prior approval may not be accepted

Exchanges

We do not offer direct exchanges. If eligible, refunds will be issued and a new order can be placed.

Contact Us

For return or refund enquiries, please contact us at:

📧 hello.purposehair@gmail.com 

Your Rights Under Australian Consumer Law

This policy does not limit your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.